كيفية تدريب الموظفين لرفع كفاءة الأداء

Although companies are keen to increase the productivity of employees to advance their activities and achieve their goals. Many companies ignore improving employees’ skills and raise their professional efficiency.The fact that employees and workers within any company are its most important resource is undeniable. Therefore, they must invest in their professional and cognitive skills to improve the efficiency of the performance of their tasks, so that they can keep abreast of changing work requirements and make less effort and time to accomplish tasks, thereby increasing productivity and maintaining quality performance, growth and profits using the same resources.

Read in this article:

The difference between raising efficiency, productivity and effectiveness.
The importance of training employees and developing working methods to improve performance efficiency.
Professional strategies that help to increase staff efficiency.
How to reduce poor professional performance in an enterprise.

Speaking and touching on the term “efficiency” and how to enhance it among employees, there are a lot of managers and employers using terms such as (efficiency – productivity – effectiveness) interchangeably and synonymously to refer to improve the working environment. Although all these concepts are commonly used in the business world, there is a big difference between them, this difference can be illustrated as follows:

Productivity: Indicate how much work can be done in the number of working hours
Effectiveness: Perform the tasks required to achieve actual results correctly, it measures an individual’s organization’s ability to achieve specific goals and desired results.
Efficiency: is the ideal use of time and resources in a way that wastes neither, it focuses on how to accomplish tasks with minimal cost, time and effort. In other words, efficiency measures an individual’s or organization’s ability to carry out work activities with minimal available resources.

The importance of training employees and developing working methods to improve performance efficiency.

Achieving higher efficiency in the workplace should be one of the top priorities for any company that aspires to excellence in its field of operation; It increases productivity and reduces inputs, helps to meet business on time and yields tangible benefits for the company. In addition, increased efficiency enhances staff satisfaction and dedication, assists in the quality of the working environment, improving staff retention as long as possible and positive interaction with work. Finally, raising efficiency means exploiting resources perfectly, leading to better, faster results, and less costly for the company’s tasks and projects.

The world of business is developing very rapidly, and companies that have a team that does not have the ability to keep up with these constantly evolving changes are falling behind in recent grades, so plans must be made to train employees in companies to upgrade their efficiency and improve their professional performance.

Companies need to be well aware that most methods and trainings that help to improve employee performance require effort and time at the outset. It is difficult to measure results tangibly overnight, but this results productively after employees respond to these methods:

The working environment directly affects employees’ morale and professional competence, and the physical working environment also plays a role. Wide, luminous spaces and energetic colors enthuse employees, helping to think positively. In addition to preparing flexible workspaces with comfortable seats and high quality offices, providing a calm atmosphere for employees all contributes to enhance people’s efficiency and supporting their productivity.

Employees often possess a range of personal skills that are not directly related to their job assignments, but at the same time these skills can be exploited to serve the development of other tasks and better delegate duties. Having flexible work duties with the option to shift in functional responsibilities can help to use everyone’s skills properly.

Defining expectations in a clear and transparent manner is an important process to increase staff efficiency. When staff know what is expected of them in terms of behaviour, performance and efficiency, they can develop their work plans, focus on fulfilling the tasks that meet these expectations and improve their overall performance, and better achieve the Organization’s objectives.

As the automation system spreads across various sectors (industrial, commercial and service), there have become many automation tools (automation) that help reduce the number of recurring tasks your employees have to carry out, thereby reducing the time and effort spent in exchange for professional quality business execution. Automation programs help carry out a lot of tasks including collecting customer data, responding to customer conversations, completing payroll tasks, managing tasks, tracking time, sending messages and creating reports. All this contributes to reducing human errors within the working environment and focusing staff efforts towards vital tasks, thereby implementing them as efficiently as possible.

Employee training programs may seem like a material burden on companies, but from another perspective they are a long-term profit investment. Leaving employees untrained helps them develop professionalism and skills is detrimental to the improvement of the company’s performance in the light of the daily developments in the business sector and the decline in its material and practical level.If employees do not have the expertise or skills necessary to perform their work duties, of course this weakens the efficiency of work within the company. Working to develop them helps them expand their skills and progress in their careers. It will also provide companies with a strong task force ready to meet any future challenges.

Reliance on detailed management (Micromanagement). Managers and officials intervene in all the details of work aspects are among the most important reasons for loss of performance efficiency and affect the efficiency and effectiveness of staff in the performance of their functions.

Therefore, it is necessary to pass powers and responsibilities among all career structure departments, giving staff full confidence in their skills to enable them to perform their job tasks and complete projects faster.

Encouraging staff excellence and creativity requires managers’ lack of interest in and control over staff functions.

It is important to design a formal incentive program within the company. When employees feel that their efforts are being observed and appreciated, it increases their morale and stimulates their efficiency. Giving employees management recognition to their good work makes them feel valued and increase their career engagement, encouraging them to continue to perform their tasks and increase their productivity.

Unsatisfactory performance at work can damage the company’s productivity and efficiency, lose the morale of the entire team, and lose its leading position among the corporate sector, so it is important to continuously monitor the performance process to reduce professional underperformance and work to increase employee efficiency.

There are many strategies that help you manage and improve poor performance, here are some of them:

Talk about the problem instantly: an employee may not be aware that their performance is inconsistent with the expectations of their occupational role, so whenever the personnel officer is able to speak directly to them whenever this helps them improve their job performance and keep them on track to develop their work.
Providing staff with periodic evaluations: it is important to discuss any shortcomings noted in the evaluation, explain how the employee’s underperformance affects the productivity of the entire team and the efficiency of the company as a whole, and provide practical steps that employees can implement to improve their work.
Employee engagement: When an employee feels the importance of their work tasks to upgrade the company, and the team as a whole relies on their performance to achieve common goals, this makes them more vigilant and active to develop their professional skills and keep up with the required expectations.
Develop a smart workplan and goals to improve performance: Some guidance should be provided to the employee based on dialogue with him or her and touching his or her weaknesses. Accordingly, steps and resources are identified to achieve the goals, as well as indicators and methods used to measure progress and success. Developing smart (measurable – specific – realistic) goals that are aligned with the Organization’s objectives, role, needs and concerns.
Strengthening the monitoring and follow-up process: This procedure is crucial to ensure that the staff member is on the right scale with the organization’s objectives and business plans, and to ensure that he or she overcomes any challenges he or she faces. The follow-up process should also be regular and flexible.
Recognition of improved performance: Recognition of the employee’s efforts, contribution, achievements and provision of material and moral rewards after each gradual improvement is one of the best procedures to be followed to reduce poor performance within companies.
Take corrective action if necessary: Disciplinary action is the last option after all other steps have failed to raise performance and achieve the required goals, when the employee’s performance is poor or negatively affects the organization. Corrective actions include training, guidance and guidance, and can reach disciplinary procedures such as warnings, suspensions and dismissals. Corrective actions must be conducted in a fair, consistent and documented manner, in accordance with the policies and procedures of the Organization, and with respect for the rights and dignity of the employee.

Companies must provide all ways and trainings that increase employees’ efficiency and improve their performance by training employees and developing the processes and techniques they use. These processes must be continuous and sustained, with tangible results

and persistent.